Aerrand · Account & data

Delete your Aerrand account

You can ask Aerrand Inc. to delete your account and associated personal data here, even if you no longer have the app. You do not need to sign in or reinstall it.

Request account deletion

  1. Email operations@aerrand.com with the subject Aerrand account and data deletion request.
  2. Include the email address or phone number (with country code) linked to your Aerrand account. If possible, send the request from your account email.
  3. Our support team will verify account ownership, help resolve any outstanding delivery or wallet balance, and confirm completion and any required data retention by email.
Email deletion request

This opens a draft in your email app. Send the email to submit your request. If no email app opens, use the address and subject above in your preferred email service. Never send your password, sign-in code, or payment card details.

We aim to respond within 1–2 business days. This is the initial response time; support will confirm the deletion timeline after verifying your request.

Before deletion

Active deliveries must be completed or resolved and any remaining wallet balance settled before your account can be deleted. You can still email your request now; support will help with these steps. Deletion is permanent and signs you out. Uninstalling the app alone does not delete your account.

What is deleted

Account deletion removes or anonymizes your profile name, account email, phone number, profile photo, saved places, current location, sign-in credentials and linked sign-in identifiers. Saved payment details and the linked customer payment profile are removed, and existing sign-in sessions are revoked.

Your request also covers associated personal data. Records that must be retained are handled under the retention periods below; deleting your account does not erase records needed for financial obligations or an unresolved dispute.

Records that may be retained

The Aerrand app privacy policy sets out these retention periods:

  • Transaction and financial records: 7 years for financial record-keeping and compliance.
  • Account records subject to retention: up to 3 years after the account's active lifetime.
  • Aerrand Guard verification media: 90 days from completion for verification and dispute resolution.
  • Aerrander precise GPS records: within 30 days of the end of the job.
  • Analytics: 14 months for raw data and 26 months for aggregated data; crash and diagnostic data: up to 12 months.
  • Marketing consent records: 3 years from withdrawal.

Support will explain which retention requirements apply to your request, including any records needed for an unresolved dispute or legal obligation, and the applicable retention period. Contact the same email address to request deletion of specific data without deleting your account.

You can also delete in the app

In the Aerrand customer app, open Profile → Settings → Delete Account and follow the confirmation steps.

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